Privacy Policy
AI Transcribe is an app for iPhone and Mac, with a web library at useaitranscribe.com, made by Engcraft, LLC ("we", "us"). This policy explains what we collect when you use the apps and the website, why, who helps us run the service, and how to delete your data.
We do not sell your personal information, and we do not use your recordings or transcripts for advertising.
Recordings and transcripts
Transcription happens in the cloud. When you record or import audio or video, the audio is uploaded to our servers, transcribed, and the transcript is sent back to the app. When the app titles a recording, when you run an AI tool (a summary, meeting notes, a translation and so on), or when you ask a question in chat, the transcript or the relevant part of it and your request are sent to our servers and our AI provider to produce the answer.
The live preview you see while recording is produced on your device and is not uploaded.
Your account (optional)
You can use the apps without an account. If you sign in, you do it with your email address and a 6-digit code we email to you. We store your email address, your name if you give one, the devices you are signed in on (a device identifier, the platform and the app version), and your subscription status. In our database, sign-in codes are stored only as salted hashes, and a code cannot be used after 10 minutes.
While you are signed in, your recordings are kept in your account so they appear on your other devices and in the web library: the audio, the transcript with speakers and timestamps, the AI results, the title and speaker names. Tags and the text of your notes are copied when the recording first syncs. Chat history and note attachments are not synced to your account, but chat messages and the recording they are about are sent to our servers and AI provider when you use chat.
The web library sets two cookies: one keeps you signed in, and one identifies the browser as one of your devices. Neither is used for advertising or tracking across sites.
Share links
If you create a share link for a recording, anyone who has the link can open the transcript, the results and the audio of that recording without an account. We ask search engines not to index shared pages. You can stop sharing at any time from the app or the web library; the link then stops giving new access, though a page someone already has open, or its audio, may keep working for a short while.
Purchases
Subscriptions are sold through the App Store. Apple handles payment; we never see your card details. We use RevenueCat to check which plan you have, and we keep that plan with your account so it applies on every device you sign in on.
Refund Requests
If you ask Apple for a refund of an in-app purchase, Apple may ask us for information about that purchase to help it decide. Through our subscription provider RevenueCat, we may share with Apple whether the purchase was delivered, whether a free sample of the content was available and, where applicable, our refund preference. We do not share your name, email address or the content you create. By making a purchase in the app, you consent to this information being shared with Apple for this purpose. Apple makes the final decision on every refund.
Analytics and logs
The apps use analytics tools, including Google Analytics for Firebase, to understand how features are used and where things fail, for example that a recording was transcribed or that an upload failed. These events do not contain your audio or your transcripts. When you use chat, the start of the question you type, or the suggested question you tap, is included in the usage event, so avoid typing personal details into chat questions you would not want recorded this way.
The website uses Plausible, which counts visits without cookies and without collecting personal information.
Our servers keep technical logs (such as IP address, device and app version, time of the request and errors) to run the service, prevent abuse and fix problems.
Service providers
We use the following companies to run the service. They process data only on our behalf and only for the task listed.
AssemblyAI: speech to text. OpenAI: titles, AI tools, translation and chat. Google Cloud and Firebase: servers, database, file storage and app analytics. Cloudflare: storage for synced recordings and hosting of the website. Resend: sending sign-in emails. RevenueCat: subscription status. Plausible: website analytics.
Deleting your data
Deleting a recording in the app or the web library deletes it from your account in the cloud, and from every device signed in to your account the next time each one syncs. There is no trash.
You can delete your account in the iPhone app, the Mac app or the web library. This deletes your account and the recordings synced to it, and turns off all of its share links. Recordings saved on your devices stay there until you delete them or the app.
Separate records kept to process transcriptions, service logs, and audio uploaded by older versions of the app may remain after these deletions. To have them removed, email us at the address below.
Security
Data travels over encrypted connections. Synced recordings are kept in private storage and are reached only through short-lived links, issued to your signed-in devices or, for a recording you share, to people who open the share link. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The service is not intended for anyone under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Changes to This Privacy Policy
We may update this policy as the service changes. We post the new version on this page with a new effective date.
Contact Us
If you have any questions or suggestions, do not hesitate to contact us at useaitranscribe@gmail.com.